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FAQ's - Wedding Dress Fitting, Service & More

Do I have to make an appointment to come and see you?

From Monday to Friday - yes please. We can accommodate midweek evening appointments by prior arrangement too. Please note our Saturday opening hours will be subject to change from January 2016 so please keep an eye on our website and social media for more information.

If you are planning to visit to try bridal gowns in our clearance sale, it is highly advisable to check our detailed Ebay listings (accessed via the Sample Sale button on the left) to ensure that there are styles you are interested in before booking an appointment. This will save your time and the stress of a visit expecting a wide choice, when we may only have a handful of unsuitable dresses left!

Please allow a minimum of 24 hours' notice when booking an appointment, although we will do our absolute best to accommodate appointments at shorter notice.

Can I reserve a sale wedding dress?

Unfortunately we have encountered too many brides who, having reserved a dress for a couple of weeks, simply do not get back to us, potentially depriving other brides of the chance to snap up their dream dress at a bargain price. Our intention is to clear our remaining gowns in the next 3 months, therefore we cannot reserve dresses, nor delete their listings from Ebay - we take the view that if it's meant to be, it's meant to be!

How much will I need to pay to secure a sale wedding dress?

Through Ebay we ask for the full amount; if you purchase through our shop, we ask for a minimum deposit of 50% of the purchase price to secure any dress and if a deposit is taken we will also ask you to sign a copy of our Terms and Conditions, a practice standard in most bridalwear retailers. If you wish to pay the full amount then you are free and welcome to take the dress away with you.

How do I pay the remaining balance?

It’s entirely up to you – either as a lump sum or in stage payments before you collect it. We accept all major debit and credit cards, including American Express, or payment by bank transfer.        

How much do alterations cost?

This can be discussed direct with our alterations expert in Ware if you choose to take the dress to her, but depending on the work required, it would be usual to allow between £150-£350. However, each bride and dress is a unique combination so this is for guidance only and more complex alterations (eg major resizing work) may be more expensive.

Can you store my dress for me?

We are offering a free storage service until the end of March, after which we ask that brides pay any balance outstanding and take their dress away so we can begin to clear our shop for our departure in May.

How long will an appointment take?

We allow an hour for each appointment. However, if you feel you need longer please let us know when you book your appointment and we will do our very best to accommodate your request.

Do you charge for appointments?

We do not charge any form of fee or deposit. However, if your plans change and you can't make your appointment, we really appreciate the courtesy of a call or email to let us know.

How do I transport my dress overseas for the wedding?

We are now able to order overhead locker travel boxes to fit all airlines, including budget airlines, handmade by the Empty Box Company in the UK. in a range of pretty and stylish designs, acid-free and breathable, they are the perfect way to store your dress after the big day too. Prices range from £39-£55.

Where will you be continuing with twobirds bridesmaids, Rachel Simpson shoes and Joyce Jackson veils when the shop closes?

We are still looking at options, but the most likely one is a private address in Sawbridgeworth which will be easy to access. This will be completely appointment-only, Monday to Saturday (closed Sunday).