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FAQ's

Do I have to make an appointment?

From Monday to Saturday - yes please. We can accommodate midweek evening appointments by prior arrangement too. Regrettably we are closed on Sundays and Bank Holidays, plus other occasional days (please see our News page or check our social media).

If you are planning to visit to try bridal gowns in our clearance sale, it is highly advisable to check our detailed Ebay listings (accessed via the Sample Sale button on the left) to ensure that there are styles you are interested in before booking an appointment. This will save your time and the stress of a visit expecting a wide choice, when we now only have a handful of potentially unsuitable dresses left!

Please allow a minimum of 24 hours' notice when booking an appointment, although we will do our absolute best to accommodate appointments at shorter notice.

Can I reserve a sale wedding dress?

As our prices are now so low the only way to secure a dress is to pay in full and take it away with you, or pay in full through Ebay. Through the shop we accept all major debit and credit cards, including American Express, or payment by bank transfer.        

How much do alterations cost?

This can be discussed direct with our alterations expert in Ware if you choose to take the dress to her, but depending on the work required, it would be usual to allow between £150-£350. However, each bride and dress is a unique combination so this is for guidance only and more complex alterations (eg major resizing work) may be more expensive.

Can you store my dress for me?

Unfortunately we can no longer offer a dress storage service and all dresses must be taken away at the point of purchase (a cover will be supplied).

How long will an appointment take?

We allow an hour for each appointment.

Do you charge for appointments?

We do not charge any form of fee or deposit. However, if your plans change and you can't make your appointment, we really appreciate the courtesy of a call or email to let us know.

How do I transport my dress overseas for the wedding?

We are now able to order overhead locker travel boxes to fit all airlines, including budget airlines, handmade by the Empty Box Company in the UK. in a range of pretty and stylish designs, acid-free and breathable, they are the perfect way to store your dress after the big day too. Prices range from £39-£55.

Where will you be continuing with twobirds bridesmaids, Rachel Simpson shoes and Joyce Jackson veils when the shop closes?

We will be locating to a private address in Sawbridgeworth which will be easy to access - address details will be given when booking your visit. This will be completely appointment-only, Monday to Saturday (closed Sundays and Bank Holidays).